1. Introduction

Welcome to Lix Car Wash! We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our online booking service. Please read this policy carefully. If you do not agree with the terms of this policy, please do not access the site.

2. Information We Collect

2.1 Personal Data

When you book a service through our website, we collect the following personal data:

  • Name
  • Email address
  • Phone number
  • Vehicle details (make, model, registration number)
  • Payment information (processed securely through third-party payment processors)

2.2 Automatically Collected Data

We also collect certain information automatically when you visit our website:

  • IP address
  • Browser type and version
  • Pages you visit on our site
  • Time and date of your visit
  • Referring site details (if you came to our site from another website)

3. Use of Your Information

We use the information we collect to:

  • Provide and manage our car wash services
  • Process your bookings and payments
  • Communicate with you regarding your bookings and our services
  • Improve our website and customer service
  • Comply with legal obligations

4. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), our legal basis for processing your personal data includes:

  • The performance of a contract (to provide the car wash services you request)
  • Your consent (for marketing communications, if you opt-in)
  • Compliance with legal obligations (for financial and tax regulations)

5. Data Security

We implement appropriate technical and organizational measures to ensure the security of your personal data and protect it against unauthorized or unlawful processing, accidental loss, destruction, or damage. This includes encryption of data during transmission and storage, as well as access controls to ensure only authorized personnel can access your information.

6. Data Retention

We will retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your personal data, we will securely delete or anonymize it.

7. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal data to outside parties, except as described below:

  • Service Providers: We may share your information with third-party service providers who assist us in operating our website and conducting our business.
  • Legal Requirements: We may disclose your information where required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

8. Your Data Protection Rights

Under GDPR, you have the following rights regarding your personal data:

  • Access: You can request copies of your personal data.
  • Rectification: You can request that we correct any inaccurate or incomplete data.
  • Erasure: You can request that we delete your personal data, under certain conditions.
  • Restriction of Processing: You can request that we restrict the processing of your personal data, under certain conditions.
  • Object to Processing: You have the right to object to our processing of your personal data under certain conditions.
  • Data Portability: You can request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
  • Withdraw Consent: If you have given us consent to process your personal data, you have the right to withdraw your consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw your consent.
  • To exercise any of these rights, please contact us using the contact details provided in this Privacy Policy. We may need to verify your identity before fulfilling your request.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and improve our services. Cookies are small text files placed on your device to store data that can be recalled by a web server in the domain that placed the cookie.

9.1 Types of Cookies We Use

  • Essential Cookies: These cookies are necessary for the website to function properly and cannot be switched off in our systems.
  • Performance Cookies: These cookies collect information about how visitors use our website, allowing us to improve the site’s performance.
  • Functional Cookies: These cookies enable the website to provide enhanced functionality and personalization.
  • Targeting Cookies: These cookies are used to deliver advertisements more relevant to you and your interests.

You can control and manage cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on our website and updating the effective date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, or if you wish to exercise your data protection rights, please contact us at:

Lix Car Wash
Triq Tal-Mensija, San Ġwann
Email: booking@lixcarwash.com
Phone: +35699100083

12. Complaints

If you believe that we have not complied with your data protection rights, you have the right to lodge a complaint with the Office of the Information and Data Protection Commissioner (IDPC) in Malta or with your local data protection authority.